King IV
Corporate governance coverage
Tracks role access, accountability, risk controls, technology governance, auditability and stakeholder reporting.
78%
Clinical workspace
Telehealth Clinical Portal
Patient intake
Patient chatbot
Patients can complete the flu self-help intake here without staff login. Clinical decisions remain for staff review.
Approved staff
Sign in
Use your approved work email and portal password.
New user or role not approved? Request access
Submit a request for review. Choose a portal password now and use it after approval.
Languages you can consult in
Select one or more languages
Clerking
Workspace
Case queues
Today
Pending clinical review
0
0
Cases waiting for a clinician to review or complete.
Clinician-led consultations
0
0
Today’s RN, PHC, doctor or clinician-led consultations.
Auto intake
0
0
Patient-led chatbot intakes waiting for staff review. This queue is visible but inactive for now.
High-priority flags
0
0
Clinical or workflow flags that need attention.
Clinical Support open
0
0
Open role-appropriate Clinical Support requests.
Referred / escalated
0
0
Cases already sent onward for admin or clinical action.
All cases today
0
0
All cases routed to this role for today.
My Cases
Your recently assisted cases will appear here after sign-in.
Loading your cases…
Governance assurance
Manager view showing corporate governance, clinical governance, targets and assurance coverage.
Clinical governance
Clinical assurance coverage
Tracks safety, effectiveness, audit, risk management, patient experience, staff training and information governance.
74%
82%
Patient safety
Red flags, escalation, pregnancy/chronic cautions.
Target: 95%
76%
Clinical effectiveness
STG-linked diagnosis and triage review.
Target: 90%
72%
Clinical audit
Weekly, monthly and quarterly review indicators.
Target: 85%
80%
Risk management
High-priority flags, early returns and escalation queues.
Target: 95%
68%
Patient experience
Language-matched intake and SMS education drafts.
Target: 85%
65%
Staff training
Demo suggestions, tutorials and continuous assessment.
Target: 80%
Manual governance submissions
Manager view of supervisor-submitted governance items. Use this as an evidence stream for weekly, monthly and quarterly governance review.
Ethical and accountable leadership
Role-based access, approved login requests, audit trails and version ownership make it visible who can act, who approved access and which protocol version supported the decision.
Risk, compliance and assurance
High-priority flags, early-return flags, pregnancy/chronic-condition prompts, Pre-Auth, Benefits and STG outputs provide a live risk-control layer for supervisors and managers.
Information and technology controls
The platform separates patient intake, nurse consultation, manager updates and developer controls so each user sees only the information relevant to their role.
Patient safety
Red-flag triage, Clinical Support escalation, Admin Support escalation, pregnancy handover flags, chronic illness caution and emergency/non- emergency Pre-Auth guidance support safe routing.
Clinical effectiveness and audit
STG-linked review, diagnosis trends, triage-level trends, medication trends, policy mix and governance graphs allow weekly, monthly and quarterly clinical audit.
Staff training and patient experience
Language-matched intake, nurse-facing consultation prompts, mental-health clerking, SMS education drafts and role-specific training suggestions support consistent consultation quality.
Admin Support
Send an admin flag for sick note, GP authorisation, benefit or admin-routing review. Clinical questions should use the Clinical Support bubble.
Ask Clinical Support
Select a case, choose who should assist, and send the case summary. If nobody is available immediately, leave a message for the next available clinical support person.
Clinical Support response queue
Open requests sent by nurses appear here. Select a request, review the thread, reply, and close it when your recommendation is complete.
Selected request
No request selected.
Open
Conversation
Select a request to start.
Medication review
Medication review is planned for duplicate-class checks, basic safety warnings and patient-friendly medication instructions.
Medication Review is not ready for clinical use yet. It is visible for
awareness only. Do not use this tool for patient medication decisions
until it has been tested and approved.
Patient SMS education draft
Generate a reviewable health education SMS from the policy number, clinical summary and home language. Medication-use instructions are excluded for now and should be supplied by pharmacy.
Pilot scope: currently supports flu / respiratory health education.
If the pasted summary does not match this scope, review manually.
Who is online
Owner-only view of current portal users.This view is restricted to the workflow owner/developer. It is not shown to ordinary portal users.
Online now
Was online
Recently seen users saved by this portal browser. Use clear history to reset this local list.